Konverte Digital

Interact with Konverte Digital API

Actions115

Teams Actions
- Update Agents In Team
- Delete Agent In Team
- List All Teams
- Create A Team
- Get Details Of A Single Team
- Delete A Team
- Update A Team
- Get Team Members
- Add New Agent To Team
Account Users Actions
- Delete An Account User
- List All Account Users
- Create An Account User
Custom Attributes Actions
- Add New Custom Attribute To Account
- Get Account Custom Attribute
- Get Details Of A Single Custom Attribute
- Delete Custom Attribute From Account
- Update Custom Attribute In Account
Contacts Actions
- Contact List
- Contact Create
- Contact Details
- Contact Update
- Contact Delete
- Contact Conversations
- Contact Search
- Contact Filter
Conversation Labels Actions
- Conversation Add Labels
- List All Labels Of A Conversation
Reports Actions
- List All Conversation Statistics
- List All Conversation Statistics Summary
- Get Account Conversation Metrics
- Get Agent Conversation Metrics
Accounts Actions
- Create An Account
- Get Details Of An Account
- Delete An Account
- Update An Account
Contact Actions
- Contact Inbox Creation
- Contactable Inboxes Get
Agent Bots Actions
- List All Agent Bots
- Create An Agent Bot
- Get Details Of A Single Agent Bot
- Delete An Agent Bot
- Update An Agent Bot
Users Actions
- Create A User
- Get Details Of A User
- Delete A User
- Update A User
- Get Sso Url Of A User
Inbox API Actions
- Get Details Of A Inbox
Contacts API Actions
- Create A Contact
- Get Details Of A Contact
- Update A Contact
Conversations API Actions
- List All Contact Conversations
- Create A Conversation
Messages API Actions
- List All Converation Messages
- Create A Message
- Update A Message
CSAT Survey Page Actions
- Get Csat Survey Page
Account Agent Bots Actions
- List All Account Agent Bots
- Create An Account Agent Bot
- Get Details Of A Single Account Agent Bot
- Delete An Account Agent Bot
- Update An Account Agent Bot
Agents Actions
- Get Account Agents
- Add New Agent To Account
- Delete Agent From Account
- Update Agent In Account
Canned Responses Actions
- Get Account Canned Response
- Add New Canned Response To Account
- Delete Canned Response From Account
Canned Response Actions
- Update Canned Response In Account
Messages Actions
- List All Messages
- Create A New Message In A Conversation
- Delete A Message
Automation Rule Actions
- Get Account Automation Rule
- Add New Automation Rule To Account
- Get Details Of A Single Automation Rule
- Delete Automation Rule From Account
- Update Automation Rule In Account
Help Center Actions
- Get Portal
- Add New Portal To Account
- Update New Portal To Account
- Add New Article To Account
- Add New Category To Account
Conversations Actions
- Conversation List Meta
- Conversation List
- Conversation Filter
- New Conversation
- Get Details Of A Conversation
- Toggle Status Of A Conversation
- Toggle Priority Of A Conversation
Conversation Assignment Actions
- Assign A Conversation
Inboxes Actions
- List All Inboxes
- Get Inbox
- Inbox Creation
- Update Inbox
- Get Inbox Agent Bot
- Update Agent Bot
- Get Inbox Members
- Add New Agent To Inbox
- Delete Agent In Inbox
- Update Agents In Inbox
Integrations Actions
- Get Details Of All Integrations
- Create An Integration Hook
- Delete An Integration Hook
- Update An Integrations Hook
Profile Actions
- Fetch Profile
Custom Filters Actions
- List All Filters
- Create A Custom Filter
- Get Details Of A Single Custom Filter
- Delete A Custom Filter
- Update A Custom Filter
Webhooks Actions
- List All Webhooks
- Create A Webhook
- Delete A Webhook
- Update A Webhook

Overview

This node interacts with the Messages API to create a new message within a specified conversation. It is useful for automating message sending in customer support or communication platforms where conversations are managed via an API. For example, it can be used to send automated replies or notifications to contacts within a conversation thread.

Use Case Examples

Sending a welcome message to a new contact in a conversation.
Automating follow-up messages in a customer support chat.

Properties

Name	Meaning
Inbox Identifier	The identifier obtained from the API inbox channel, used to specify the inbox where the message will be created.
Contact Identifier	The source ID of the contact obtained when the contact was created, used to identify the message recipient.
Conversation Id	The numeric ID of the conversation where the message will be posted.
Content	The content of the message to be sent.
Echo Id	A temporary identifier that will be passed back via websockets, useful for tracking message status or responses.
Request Options	Additional request settings such as batching, SSL certificate validation, proxy configuration, and timeout settings.

Output

JSON

message
- id - The unique identifier of the created message.
- content - The content of the created message.
- conversation_id - The ID of the conversation to which the message belongs.
- contact_identifier - The identifier of the contact who sent or received the message.
- echo_id - The echo identifier passed back for tracking purposes.

Dependencies

Requires an API key credential for authentication with the Konverte Digital API.

Troubleshooting

Ensure that the Inbox Identifier, Contact Identifier, and Conversation Id are correctly provided and valid; missing or incorrect values will cause the API request to fail.
If SSL certificate validation errors occur, consider enabling the 'Ignore SSL Issues' option, but be aware of the security implications.
Check proxy settings if network requests fail due to connectivity issues.
Timeout errors may occur if the server is slow to respond; adjust the timeout setting accordingly.

Konverte DigitalInstall