Overview

This node operation allows users to add a new canned response to a specified account in the Konverte Digital system. It is useful for automating the creation of predefined message templates that can be quickly accessed and reused, improving communication efficiency. For example, customer support teams can use this to add frequently used replies to their accounts for faster response times.

Use Case Examples

1. Adding a canned response with a specific message content and short code to an account identified by its numeric ID.
2. Automating the creation of multiple canned responses in batches to streamline setup.

Properties

Output

JSON

• id - The unique identifier of the newly created canned response.
• account_id - The account ID to which the canned response belongs.
• content - The message content of the canned response.
• short_code - The short code for quick access to the canned response.
• created_at - Timestamp when the canned response was created.
• updated_at - Timestamp when the canned response was last updated.

Dependencies

• Requires an API key credential for authentication with the Konverte Digital API.

Troubleshooting

• Ensure the Account Id is valid and exists in the system to avoid errors related to account not found.
• Verify that the API key credential is correctly configured and has the necessary permissions.
• If SSL certificate validation errors occur, consider enabling the 'Ignore SSL Issues' option, but be aware of security risks.
• Check proxy settings if requests fail due to network issues.
• Adjust timeout settings if the server response is slow to prevent premature request abortion.

Links

• Konverte Digital API Documentation - Canned Responses - Official API documentation for managing canned responses including adding new ones.