Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node operation allows users to create a new message within a specific conversation in an account on the Konverte Digital platform. It is useful for automating message sending in customer support or communication workflows, such as sending outgoing messages, adding private notes, or using custom message types like cards or forms. For example, it can be used to send an automated response to a customer inquiry or log internal notes in a conversation.
Use Case Examples
- Sending an outgoing message to a customer in a support conversation.
- Adding a private note to a conversation for internal reference.
- Creating a message with custom content types like cards or forms for richer interaction.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account where the conversation exists. |
| Conversation Id | The numeric ID of the conversation to which the message will be added. |
| Content | The textual content of the message to be sent or created. |
| Message Type | Specifies whether the message is outgoing or incoming. |
| Private | Flag indicating if the message is a private note (true) or visible to the conversation participants (false). |
| Content Type | Defines the type of message content, allowing for custom message formats. |
| Content Attributes | JSON object containing additional attributes based on the content type. |
| Template Params | JSON object specifying template parameters for messages, useful for WhatsApp channel templating. |
| Request Options | Settings for request behavior such as batching, SSL handling, proxy, and timeout. |
Output
JSON
id- The unique identifier of the created message.account_id- The account ID associated with the message.conversation_id- The conversation ID where the message was created.content- The content of the created message.message_type- The type of the message (outgoing or incoming).private- Indicates if the message is private.content_type- The type of content in the message.content_attributes- Additional attributes related to the content type.template_params- Template parameters used if the message is a templated message.created_at- Timestamp when the message was created.
Dependencies
- An API key credential for authentication with the Konverte Digital API
Troubleshooting
- Ensure the account_id and conversation_id are valid numeric IDs; invalid IDs will cause errors.
- The content field must not be empty when creating a message; otherwise, the API may reject the request.
- If using template_params, ensure the JSON structure is correct and matches the expected template format.
- Network issues or incorrect base URL in credentials can cause request failures; verify the URL and network connectivity.
- If SSL certificate validation fails, consider enabling the 'Ignore SSL Issues' option cautiously.