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Overview

This node operation retrieves conversation metrics for a specific account from the Konverte Digital API. It is useful for users who want to analyze conversation data related to an account, such as customer support interactions or communication statistics. For example, a customer service manager could use this node to fetch metrics to evaluate team performance or track conversation trends over time.

Use Case Examples

  1. Fetch conversation metrics for account ID 12345 to analyze customer support interactions.
  2. Retrieve conversation metrics to generate reports on account communication activity.

Properties

Name Meaning
Account Id The numeric ID of the account for which conversation metrics are requested.
Type Type of report to retrieve, currently only 'account' is supported.
Request Options Additional request settings such as batching, SSL certificate validation, proxy configuration, and request timeout.

Output

JSON

  • metrics - The conversation metrics data retrieved for the specified account.

Dependencies

  • Requires an API key credential for authentication with the Konverte Digital API.

Troubleshooting

  • Ensure the provided Account Id is valid and exists in the system to avoid errors.
  • If SSL certificate validation fails, consider enabling the 'Ignore SSL Issues' option, but be aware of security risks.
  • Check proxy settings if requests fail due to network restrictions.
  • Adjust the timeout setting if the server response is slow to prevent premature request abortion.

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