Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node operation fetches conversation statistics reports from the Konverte Digital API. It allows users to retrieve various metrics such as conversation counts, message counts, response times, and resolution counts for different report types like account, agent, inbox, label, or team. This is useful for analyzing customer support performance and communication metrics over specified time periods.
Use Case Examples
- A customer support manager wants to get the total number of conversations handled by the account within a specific date range.
- An analyst needs to retrieve the average first response time for a particular agent to evaluate their performance.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account for which the report is generated. |
| Metric | The type of metric to retrieve, such as conversations count, incoming messages count, outgoing messages count, average first response time, average resolution time, or resolutions count. |
| Type | The type of report to generate, which can be account, agent, inbox, label, or team. |
| Id | The ID of the specific object (agent, inbox, or label) when applicable. |
| Since | The start timestamp for the report period. |
| Until | The end timestamp for the report period. |
| Request Options | Additional request options such as batching, SSL certificate validation, proxy settings, and timeout configuration. |
Output
JSON
data- The main data array containing the conversation statistics report results.meta- Metadata about the report, such as pagination or summary information.
Dependencies
- Konverte Digital API
Troubleshooting
- Ensure the Account Id is correct and the API credentials have access to the specified account.
- Verify that the metric and type parameters are valid and supported by the API.
- Check the date format and validity of the 'since' and 'until' timestamps to avoid errors.
- If SSL issues occur, consider enabling the 'Ignore SSL Issues' option or verify the SSL certificate configuration.
- For large data sets, use batching options to avoid request timeouts or rate limiting.