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Overview

This node operation updates the agents (users) in a specified team within an account. It is useful for managing team membership by adding multiple users to a team in bulk. For example, it can be used in customer support or project management workflows where team composition needs to be dynamically adjusted based on changing requirements.

Use Case Examples

  1. Adding multiple support agents to a customer service team.
  2. Updating project team members in a task management system.

Properties

Name Meaning
Account Id The numeric ID of the account where the team exists.
Team Id The ID of the team to be updated with new agents.
User Ids A JSON array of user IDs to be added to the team.
Request Options Additional request settings such as batching, SSL certificate handling, proxy configuration, and timeout settings.

Output

JSON

  • response - The JSON response from the API after updating the team agents, typically including status and updated team details.

Dependencies

  • Requires an API key credential for authentication to the Konverte Digital API.

Troubleshooting

  • Ensure the Account Id and Team Id are correct and exist in the system to avoid 'not found' errors.
  • User Ids must be valid and formatted as a JSON array; invalid JSON will cause request failures.
  • If SSL certificate validation fails, enable 'Ignore SSL Issues' option cautiously to bypass errors.
  • Proxy settings must be correctly configured if used, including authentication details if required.
  • Timeouts can occur if the server is slow; increase the timeout setting if necessary.

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