Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node operation adds new agents (users) to a specified inbox within an account. It is useful for managing team members who can access and respond to messages in a shared inbox, such as customer support or sales inboxes. For example, when a new support agent joins the team, this node can be used to grant them access to the relevant inbox automatically.
Use Case Examples
- Adding multiple user IDs to a customer support inbox to enable them to handle incoming tickets.
- Assigning a new sales agent to a sales inquiry inbox to allow them to respond to potential clients.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account to which the inbox belongs. |
| Inbox Id | The ID of the inbox to which new agents will be added. |
| User Ids | A JSON array of user IDs representing the agents to be added to the inbox. |
| Request Options | Optional settings for the request such as batching, SSL certificate validation, proxy configuration, and timeout settings. |
Output
JSON
success- Indicates whether the agents were successfully added to the inbox.addedUserIds- List of user IDs that were successfully added to the inbox.errors- Any errors encountered during the addition process.
Dependencies
- Requires an API key credential for authentication to the Konverte Digital API.
Troubleshooting
- Common issues include invalid account or inbox IDs, malformed user IDs JSON, or network connectivity problems.
- Errors related to SSL certificate validation can be resolved by enabling the 'Ignore SSL Issues' option if appropriate.
- Timeout errors can be mitigated by increasing the timeout setting or checking server responsiveness.
Links
- Konverte Digital API Documentation - Add Agent to Inbox - Official API documentation for adding agents to inboxes.