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Overview
This node operation allows users to add a new article to a Help Center account. It is useful for managing and updating knowledge bases or support documentation by programmatically creating articles within a specified account and portal. Practical examples include automating the addition of FAQs, guides, or troubleshooting articles to a customer support portal.
Use Case Examples
- Automatically add new product documentation articles to the Help Center when a new product version is released.
- Create support articles based on customer feedback or common issues detected in support tickets.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account where the article will be added. |
| Portal Id | The Portal ID parameter identifying the specific portal within the account. |
| Content | The text content of the article. |
| Meta | Metadata used for search, including tags, title, and description of the article. |
| Position | The position of the article within its category. |
| Status | The status of the article (e.g., published, draft). |
| Title | The title of the article. |
| Slug | The URL-friendly identifier for the article. |
| Views | The number of views the article has received. |
| Author Id | The ID of the author who created the article. |
| Category Id | The category ID under which the article is classified. |
| Folder Id | The folder ID where the article is stored. |
| Associated Article Id | ID of an article associated with this one, used to link similar articles for reference. |
Output
JSON
id- The unique identifier of the newly created article.account_id- The account ID to which the article belongs.portal_id- The portal ID where the article is published.content- The main content of the article.meta- Metadata including tags, title, and description for search optimization.position- The position of the article within its category.status- The publication status of the article.title- The title of the article.slug- The URL slug of the article.views- The number of views the article has received.author_id- The ID of the article's author.category_id- The category ID under which the article is classified.folder_id- The folder ID where the article is stored.associated_article_id- ID of an article associated with this one for reference.
Dependencies
- An API key credential for authentication with the Konverte Digital API
Troubleshooting
- Ensure that the Account Id and Portal Id are correct and exist in the system to avoid errors related to invalid references.
- Check that the API key credential is valid and has the necessary permissions to create articles in the Help Center.
- If the request times out, consider increasing the timeout setting in the Request Options.
- If SSL certificate validation fails, enable the option to ignore SSL issues, but only if you trust the network environment.