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Overview

This node updates an existing team in the Konverte Digital system by sending updated team details such as name, description, and auto-assign settings. It is useful for managing team configurations dynamically within workflows, for example, to rename a team, update its description, or change its auto-assignment behavior.

Use Case Examples

  1. Updating a team's name and description to reflect organizational changes.
  2. Disabling auto-assign for a team to manually control conversation assignments.

Properties

Name Meaning
Account Id The numeric ID of the account to which the team belongs.
Team Id The ID of the team to be updated.
Name The new name of the team.
Description The new description of the team.
Allow Auto Assign Whether the system should automatically assign conversations to agents in the team.

Output

JSON

  • id - The unique identifier of the updated team.
  • name - The updated name of the team.
  • description - The updated description of the team.
  • allow_auto_assign - The updated setting indicating if auto assignment is enabled.
  • updated_at - Timestamp of when the team was last updated.

Dependencies

  • Requires an API key credential for authentication with the Konverte Digital API.

Troubleshooting

  • Ensure the Account Id and Team Id are correct and exist in the system to avoid 'team not found' errors.
  • Check API credentials and base URL configuration to prevent authentication failures.
  • If SSL issues occur, consider enabling the 'Ignore SSL Issues' option, but be aware of security implications.
  • Timeouts can occur if the server is slow; adjust the timeout setting accordingly.

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Discussion