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Actions115

Overview

This node adds a new automation rule to a specified account in the Konverte Digital system. It is useful for automating actions based on specific events such as message creation or conversation updates. For example, it can automatically add labels to messages containing certain keywords, helping streamline customer support workflows or sales processes.

Use Case Examples

  1. Automatically add a 'support' label to incoming messages containing the word 'help'.
  2. Create an automation rule that triggers when a conversation is created to assign it to a specific team.

Properties

Name Meaning
Account Id The numeric ID of the account where the automation rule will be added.
Name The name of the automation rule.
Description A description explaining the purpose and actions of the automation rule.
Event Name The event that triggers the automation rule, such as message creation or conversation updates.
Active Whether the automation rule is enabled or disabled.
Actions An array of actions to perform when the conditions are met, e.g., adding a label to a message.
Conditions An array of conditions that define when the automation rule should be applied, e.g., message content contains specific text.
Request Options Additional request settings such as batching, SSL certificate handling, proxy configuration, and timeout settings.

Output

JSON

  • id - The unique identifier of the newly created automation rule.
  • account_id - The account ID to which the automation rule belongs.
  • name - The name of the automation rule.
  • description - The description of the automation rule.
  • event_name - The event that triggers the automation rule.
  • active - Indicates if the automation rule is active.
  • actions - The list of actions that will be executed when the rule conditions are met.
  • conditions - The list of conditions that trigger the automation rule.

Dependencies

  • An API key credential for authenticating with the Konverte Digital API.

Troubleshooting

  • Ensure the Account Id is valid and exists in the system to avoid errors when creating the automation rule.
  • Verify that the JSON format for Actions and Conditions is correct to prevent parsing errors.
  • Check network connectivity and proxy settings if the request fails due to connection issues.
  • If SSL certificate validation fails, consider enabling the option to ignore SSL issues, but be aware of the security implications.

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