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Autotask

Consume Autotask REST API

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Overview

This node interacts with the Autotask REST API to perform operations on Configuration Item Categories, specifically supporting a 'Count' operation. It allows users to count the number of configuration item categories that match specified criteria. This is useful for reporting, monitoring, or conditional workflow branching based on the number of configuration item categories in an Autotask environment.

Properties

Name Meaning
Fields Defines which fields of the Configuration Item Category resource to map or filter on when performing the count operation. This property uses a resource mapper to specify fields relevant to the operation.

Output

JSON

  • count - The total number of Configuration Item Categories matching the specified criteria.

Dependencies

  • Requires an Autotask API credential (API key or token) to authenticate requests to the Autotask REST API.

Troubleshooting

  • If the node throws an error indicating the resource is not supported, verify that the 'resource' parameter is set to 'configurationItemCategories'.
  • Authentication errors may occur if the Autotask API credentials are missing or invalid; ensure credentials are correctly configured.
  • Incorrect or incomplete field mappings in the 'Fields' property can cause the count operation to fail or return unexpected results; verify the field mappings correspond to valid Configuration Item Category fields.
  • Network or API rate limit errors may occur; check network connectivity and Autotask API usage limits.

Discussion