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Overview

This node performs operations on Service Calls within the Autotask system, specifically supporting the 'Get' operation to retrieve details of a specific service call by its ID. It is useful for workflows that need to fetch detailed information about service calls for reporting, automation, or integration purposes. For example, a user can retrieve a service call's data to update a CRM system or trigger follow-up actions based on the service call status.

Properties

Name Meaning
Service Call ID The unique identifier of the service call to retrieve.
Add Picklist Labels Determines whether to add human-readable '_label' fields for picklist fields in the response, enhancing readability by including descriptive labels alongside raw values.
Add Reference Labels Determines whether to add human-readable '_label' fields for reference fields in the response, providing descriptive labels for referenced entities.
Select Columns Names or IDs. Specifies which fields to include in the response. If none are selected, all fields are returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Determines whether user-defined fields (UDFs) are promoted to top-level properties in the output object instead of being nested inside a userDefinedFields array.

Output

JSON

  • id - The unique identifier of the service call.
    fields - Various fields of the service call as specified by the selected columns or all fields if none selected._label - Human-readable labels for picklist or reference fields, if enabled.
  • userDefinedFields - Array of user-defined fields associated with the service call, unless flattened.
    - User-defined fields promoted to top-level properties if flattenUdfs is enabled.

Dependencies

  • Requires an Autotask API key credential for authentication to access the Autotask REST API.

Troubleshooting

  • If the Service Call ID is invalid or not found, the node will throw an error indicating the service call does not exist. Verify the ID is correct.
  • If API authentication fails, ensure the Autotask API credentials are correctly configured and have sufficient permissions.
  • Selecting invalid or non-existent columns in 'Select Columns' may result in incomplete or error responses. Use the provided dropdown or valid field IDs.
  • Enabling 'Add Picklist Labels' or 'Add Reference Labels' may increase response size; disable if not needed to optimize performance.

Discussion