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Overview

This node operation retrieves multiple ticket notes from the Autotask system. It is useful for scenarios where you need to fetch a list of notes associated with tickets, such as for reporting, auditing, or integration with other systems. For example, you might use it to extract all notes for tickets within a certain timeframe or matching specific criteria to analyze customer interactions or support history.

Properties

Name Meaning
Fields Defines which fields of the ticket notes to retrieve and map in the output. Supports custom mapping and selection of specific fields.
Get All Determines whether to return all matching ticket notes or limit the number of results.
Max Records Specifies the maximum number of ticket notes to return when 'Get All' is false. The value must be between 1 and 500.
Add Picklist Labels If enabled, adds human-readable label fields for picklist fields in the ticket notes, enhancing readability.
Add Reference Labels If enabled, adds human-readable label fields for reference fields in the ticket notes.
Select Columns Names or IDs. Allows selection of specific fields to include in the response. If none are selected, all fields are returned. The ID field is always included.
Flatten User-Defined Fields If enabled, user-defined fields (UDFs) are brought to the top level of each ticket note object instead of being nested.

Output

JSON

  • id - Unique identifier of the ticket note.
  • content - The textual content of the ticket note.
  • createdDate - Timestamp when the ticket note was created.
  • createdBy - User or system that created the ticket note.
  • picklistField_label - Human-readable label for picklist fields if 'Add Picklist Labels' is enabled.
  • referenceField_label - Human-readable label for reference fields if 'Add Reference Labels' is enabled.
  • userDefinedFields - Array of user-defined fields associated with the ticket note, unless flattened.

Dependencies

  • Requires an API key credential for Autotask REST API authentication.

Troubleshooting

  • If no ticket notes are returned, verify that the resource is set to 'ticketNote' and the operation is 'getMany'.
  • Ensure the API credentials are valid and have sufficient permissions to read ticket notes.
  • If the node returns an error about unsupported resource, confirm that the resource parameter is correctly set to 'ticketNote'.
  • When selecting specific fields, ensure the field IDs or names are valid; otherwise, the API may return incomplete data or errors.
  • If the maximum records limit is exceeded, reduce the 'Max Records' value or enable 'Get All' to retrieve all records.

Discussion