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Overview

This node operation updates an existing Contact Group in the Autotask system. It allows users to modify the properties of a specified contact group by providing its unique ID and the fields to update. This is useful for maintaining accurate and up-to-date groupings of contacts, such as updating group names, descriptions, or other attributes. For example, a user can update a contact group's name or add new custom fields to better categorize contacts.

Properties

Name Meaning
Contact Group ID The unique identifier of the contact group to update. This is required to specify which contact group will be modified.
Fields The set of fields and their values to update on the contact group. This uses a resource mapper to define which fields to modify and their new values.

Output

JSON

  • id - The unique identifier of the updated contact group.
  • name - The name of the contact group after update.
  • description - The description of the contact group after update.
  • customFields - Any custom fields associated with the contact group after update.

Dependencies

  • Requires an API key credential for Autotask REST API authentication.

Troubleshooting

  • If the Contact Group ID is invalid or does not exist, the node will throw an error indicating the group was not found. Verify the ID is correct.
  • If required fields in the update are missing or invalid, the API may reject the request. Ensure all mandatory fields are provided and valid.
  • Network or authentication errors may occur if the API key credential is missing, expired, or incorrect. Check the credential configuration.
  • If the resource or operation parameters are incorrect or unsupported, the node will throw an error stating the resource is not supported.

Discussion