Autotask icon

Autotask

Consume Autotask REST API
Join our community

Actions389

Overview

This node interacts with the Autotask REST API to retrieve detailed information about a specific product by its ID. It is useful in scenarios where you need to fetch product data for integration, reporting, or automation workflows, such as obtaining product details to update inventory systems or generate quotes.

Properties

Name Meaning
Product ID The unique identifier of the product to retrieve from Autotask.
Add Picklist Labels Determines whether to add human-readable '_label' fields for picklist fields in the product data, enhancing readability.
Add Reference Labels Determines whether to add human-readable '_label' fields for reference fields in the product data.
Select Columns Names or IDs. Specifies which product fields to include in the response. If none are selected, all fields are returned. The product ID is always included.
Flatten User-Defined Fields If enabled, user-defined fields (UDFs) are moved to the top level of the product object instead of being nested, simplifying access.

Output

JSON

  • id - The unique identifier of the product.
    - Various product fields as requested or all fields if none selected._label - Human-readable labels for picklist or reference fields if enabled.
  • userDefinedFields - Array of user-defined fields unless flattened to top-level properties.

Dependencies

  • Requires an Autotask API credential for authentication to access the Autotask REST API.

Troubleshooting

  • Ensure the provided Product ID exists in Autotask; otherwise, the node may return an error or empty result.
  • If no fields are returned, verify that the 'Select Columns' property is set correctly or left empty to fetch all fields.
  • Authentication errors may occur if the Autotask API credentials are invalid or expired; reconfigure credentials if needed.
  • If labels are not appearing as expected, check that 'Add Picklist Labels' and 'Add Reference Labels' are enabled and that the fields have non-empty values.

Discussion