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Overview

This node updates an existing Configuration Item in the Autotask system by specifying its unique ID and mapping the desired fields to update. It is useful for automating the modification of configuration items, such as updating asset details, status, or custom fields, without manual intervention. For example, it can be used to update the status of a configuration item after a maintenance task or to change ownership information programmatically.

Properties

Name Meaning
Configuration Item ID The unique identifier of the configuration item to update. This is required to specify which item will be modified.
Fields A resource mapper input that defines which fields of the configuration item should be updated and their new values. It supports defining fields manually or using auto-mapping features.

Output

JSON

  • id - The unique identifier of the updated configuration item.
  • fields - An object containing the updated fields and their new values as saved in Autotask.
  • status - The status of the update operation, e.g., success or failure indication.
  • message - Additional information or error messages related to the update operation.

Dependencies

  • Requires an Autotask API key credential for authentication to access and modify configuration items via the Autotask REST API.

Troubleshooting

  • If the Configuration Item ID is invalid or does not exist, the node will throw an error indicating the item was not found. Verify the ID is correct.
  • If required fields are missing or the field mapping is incorrect, the update may fail with validation errors. Ensure all mandatory fields are included and correctly mapped.
  • Authentication errors may occur if the API key credential is invalid or expired. Confirm the credential is valid and has sufficient permissions.
  • Network or API rate limit issues can cause failures. Check network connectivity and Autotask API usage limits.

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