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Overview

This node integrates with the Autotask REST API to manage Configuration Item Categories. Specifically, the 'Create' operation allows users to create new configuration item categories within Autotask by mapping input fields to the API's expected data structure. This is useful for automating the setup and organization of configuration items in IT service management workflows, such as categorizing hardware, software, or other assets automatically based on dynamic input data.

Properties

Name Meaning
Fields Defines the fields and their values to map when creating or updating configuration item categories. This property uses a resource mapper to specify which fields to include and how to map input data to the API's expected format.

Output

JSON

  • id - The unique identifier of the created configuration item category.
  • name - The name of the configuration item category as created.
  • description - Description or details of the configuration item category.
  • createdDate - Timestamp when the configuration item category was created.
  • updatedDate - Timestamp of the last update to the configuration item category.

Dependencies

  • Requires an Autotask API key credential for authentication to access the Autotask REST API.

Troubleshooting

  • Error: 'Resource configurationItemCategories is not supported' - Ensure the resource name is correctly set to 'configurationItemCategories'.
  • Error: Missing required fields in the 'Fields' mapping - Verify that all mandatory fields for creating a configuration item category are provided.
  • Authentication errors - Confirm that the Autotask API credentials are valid and have sufficient permissions.
  • API rate limits - If requests fail due to rate limiting, consider adding delays or retries.

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