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Autotask

Consume Autotask REST API

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Overview

This node operation deletes a specific Service Call in the Autotask system by its unique ID. It is useful for automating the removal of service call records that are no longer needed or were created in error. For example, a user can configure this node to delete a service call after a related ticket is resolved or when cleaning up outdated service requests.

Properties

Name Meaning
Service Call ID The unique identifier of the service call to delete, required to specify which service call record to remove.

Output

JSON

  • success - Indicates whether the deletion of the service call was successful (true/false).
  • id - The ID of the service call that was deleted.

Dependencies

  • Requires an Autotask API credential for authentication to perform the delete operation via the Autotask REST API.

Troubleshooting

  • If the Service Call ID is invalid or does not exist, the node will throw an error indicating the service call could not be found. Verify the ID is correct.
  • Authentication errors may occur if the Autotask API credentials are missing or invalid. Ensure the API key or token is properly configured in the node credentials.
  • Network or API rate limit issues can cause failures; check network connectivity and Autotask API usage limits if requests fail repeatedly.

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