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Autotask

Consume Autotask REST API

Actions389

Overview

This node updates an existing Configuration Item Category in the Autotask system. It is useful for modifying details of a configuration item category by specifying its unique ID and the fields to update. For example, you can change the name or description of a category to keep your configuration management database accurate and up to date.

Properties

Name Meaning
Configuration Item Category ID The unique identifier of the configuration item category to update.
Fields The specific fields and their new values to update on the configuration item category, defined using a resource mapper to specify which fields to change.

Output

JSON

  • id - The ID of the updated configuration item category.
  • name - The name of the updated configuration item category.
  • description - The description of the updated configuration item category.
  • otherUpdatedFields - Any other fields that were updated and returned by the API.

Dependencies

  • Requires an API key credential for Autotask REST API authentication.

Troubleshooting

  • Ensure the Configuration Item Category ID is correct and exists in Autotask; otherwise, the update will fail.
  • Verify that the fields to update are valid and allowed to be changed; invalid fields may cause errors.
  • Check API credentials and network connectivity if the node cannot connect to Autotask API.
  • If the API returns permission errors, confirm that the API key has sufficient rights to update configuration item categories.

Discussion