Actions389
- Contract Actions
- Ticket History Actions
- Ticket Note Webhook Actions
- Ticket Note Actions
- Ticket Webhook Actions
- Time Entry Actions
- Resource Actions
- Role Actions
- Resource Role Actions
- Search Filter Actions
- Service Actions
- Skill Actions
- Service Call Actions
- Survey Results Actions
- Survey Actions
- Ticket Actions
- Opportunity Actions
- Notification History Actions
- Invoice Actions
- Product Actions
- Product Vendor Actions
- Project Actions
- Project Charge Actions
- Project Phase Actions
- Project Task Actions
- Project Note Actions
- Contract Retainer Actions
- Contract Service Actions
- Contract Service Adjustment Actions
- Contract Service Bundle Actions
- Contract Service Bundle Unit Actions
- Contract Service Bundle Adjustment Actions
- Contract Ticket Purchase Actions
- Contract Service Unit Actions
- Domain Registrar Actions
- Holiday Actions
- Holiday Set Actions
- Contract Exclusion Billing Code Actions
- Contract Rate Actions
- Contract Exclusion Role Actions
- Contract Exclusion Sets Actions
- Contract Exclusion Set Excluded Role Actions
- Contract Exclusion Set Excluded Work Type Actions
- Contract Milestone Actions
- Contract Note Actions
- Contract Role Costs Actions
- Contact Groups Actions
- Contact Actions
- Contact Webhook Actions
- Contact Group Contacts Actions
- Contract Block Hour Factor Actions
- Contract Block Actions
- Contract Billing Rule Actions
- Contract Charge Actions
- Configuration Item Category Actions
- Configuration Item Category UDF Association Actions
- Configuration Item DNS Record Actions
- Configuration Item Note Actions
- Configuration Item Related Item Actions
- Configuration Item SSL Subject Alternative Name Actions
- Configuration Item Type Actions
- Configuration Item Webhook Actions
- Company Alert Actions
- Company Actions
- Billing Code Actions
- Company Location Actions
- Company Note Actions
- Company Webhook Actions
- Configuration Item Actions
- Configuration Item Billing Product Association Actions
Overview
This node integrates with the Autotask REST API to perform various operations on Autotask resources. Specifically, for the 'Service' resource with the 'Create' operation, it allows users to create new service records in Autotask by mapping input fields to the service entity's properties. This is useful for automating service record creation in IT service management workflows, such as creating a new service offering or support service entry based on data from other systems or user input.
Properties
| Name | Meaning |
|---|---|
| Fields | Defines the mapping of input data fields to the Autotask service resource fields for creation. Users specify which fields to set on the new service record, supporting custom and standard fields. |
Output
JSON
id- The unique identifier of the newly created service record in Autotask.name- The name of the created service.description- Description of the created service, if provided.status- Status of the service after creation.otherProperties*- Additional properties of the created service record as returned by the Autotask API.
Dependencies
- Requires an Autotask API credential (API key or token) configured in n8n to authenticate requests.
- Relies on the Autotask REST API endpoint for service resource operations.
Troubleshooting
- Error: 'Resource service is not supported' - Ensure the resource parameter is correctly set to 'service'.
- Error: Authentication failed - Verify that the Autotask API credentials are correctly configured and valid.
- Error: Missing required fields - Make sure all mandatory fields for creating a service in Autotask are mapped and provided.
- Error: API rate limits exceeded - Check Autotask API usage limits and consider adding delays or retries.
- Unexpected API errors - Review the API response message for details and ensure the input data conforms to Autotask's expected formats.
Links
- Autotask REST API Documentation - Official documentation for Autotask REST API endpoints, including service resource operations.