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Consume Autotask REST API

Actions389

Overview

This node operation retrieves multiple Ticket Note Webhook records from the Autotask system. It is useful for scenarios where you need to fetch a list of ticket note webhook entries, such as monitoring webhook configurations or auditing webhook data related to ticket notes. For example, you can use it to get all webhook notifications configured for ticket notes or to extract specific fields from multiple webhook records for reporting or integration purposes.

Properties

Name Meaning
Fields Defines which fields of the Ticket Note Webhook resource to map and include in the output. Supports defining fields manually or using auto-mapping features.
Get All Determines whether to return all available Ticket Note Webhook records or limit the number of records returned.
Max Records Specifies the maximum number of Ticket Note Webhook records to return when 'Get All' is set to false. The value must be between 1 and 500.
Add Picklist Labels If enabled, adds additional fields with '_label' suffix containing human-readable labels for picklist fields in the output.
Add Reference Labels If enabled, adds additional fields with '_label' suffix containing human-readable labels for reference fields in the output.
Select Columns Names or IDs. Allows selection of specific fields (by name or ID) to include in the response. If no fields are selected, all fields are returned. The ID field is always included.
Flatten User-Defined Fields When enabled, user-defined fields (UDFs) are brought to the top level of each object instead of being nested inside a userDefinedFields array.

Output

JSON

  • id - Unique identifier of the ticket note webhook record.
  • name - Name of the ticket note webhook.
  • url - The URL endpoint configured for the webhook.
  • enabled - Boolean indicating if the webhook is active.
  • eventType - Type of event that triggers the webhook.
  • createdDate - Timestamp when the webhook was created.
  • modifiedDate - Timestamp when the webhook was last modified.
  • userDefinedFields - Array or object containing user-defined fields related to the webhook, optionally flattened to top-level properties.
  • picklistField_label - Human-readable labels for picklist fields, added if 'Add Picklist Labels' is enabled.
  • referenceField_label - Human-readable labels for reference fields, added if 'Add Reference Labels' is enabled.

Dependencies

  • Requires an API key credential for Autotask REST API authentication.

Troubleshooting

  • If no records are returned, verify that the Ticket Note Webhook resource has existing entries in Autotask.
  • Ensure the API credentials are valid and have sufficient permissions to read webhook data.
  • If the node returns an error about unsupported resource or operation, confirm that 'Ticket Note Webhook' resource and 'Get Many' operation are correctly selected.
  • When selecting specific fields, ensure the field names or IDs are valid; otherwise, the output may be incomplete or cause errors.
  • If the node times out or returns partial data, try enabling 'Get All' to fetch all records or adjust 'Max Records' to a lower number.

Discussion