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Autotask

Consume Autotask REST API

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Overview

The node builds search filter groups for querying the Autotask API. It allows users to define complex logical filter groups with multiple conditions, combining them using AND/OR operators. This is useful for constructing precise queries to retrieve data from Autotask based on specific field values, including user-defined fields (UDFs). For example, a user can build a filter to find tickets where the status equals 'Open' and the priority is greater than 2.

Properties

Name Meaning
Filter Groups Defines one or more groups of filter conditions combined by a logical operator (AND/OR). Each group contains multiple conditions specifying field names, operators, value types, and values to filter Autotask API queries.

Output

JSON

  • filterGroups - An array representing the constructed filter groups with their logical operators and conditions, formatted for Autotask API queries.

Dependencies

  • Requires an Autotask API credential for authentication.

Troubleshooting

  • Ensure only one user-defined field (UDF) is used per query as per Autotask API limitations; using multiple UDFs may cause errors.
  • Verify that field names and operators are valid and supported by the Autotask API to avoid query failures.
  • Date values must be correctly formatted and timezone-aware if applicable to prevent incorrect filtering results.
  • Boolean values should be specified as true or false strings or boolean types to match API expectations.

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