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Autotask

Consume Autotask REST API

Actions389

Overview

This node integrates with the Autotask REST API to create new Product records. It allows users to define and map specific product fields dynamically, enabling automation of product creation within Autotask. This is useful for workflows that need to add new products programmatically, such as syncing product catalogs from other systems or automating inventory updates.

Properties

Name Meaning
Fields Defines the product fields to map and send when creating a new product record. Users specify which product attributes to set via a resource mapper interface.

Output

JSON

  • id - The unique identifier of the created product.
  • name - The name of the created product.
  • description - Description of the created product.
  • fields - An object containing all the product fields and their values as returned by the Autotask API after creation.

Dependencies

  • Requires an Autotask API credential (API key or token) to authenticate requests to the Autotask REST API.

Troubleshooting

  • Error: 'Resource product is not supported' - Ensure the resource parameter is set to 'product' and the operation is 'create'.
  • API authentication errors - Verify that the Autotask API credentials are correctly configured and have sufficient permissions.
  • Field mapping errors - Ensure that the fields mapped in the 'Fields' property match valid product fields in Autotask and that required fields are provided.
  • Network or API errors - Check network connectivity and Autotask API status if requests fail.

Discussion