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Overview

This node integrates with the Autotask REST API to create a new Configuration Item within the Autotask system. It is useful for automating the addition of configuration items such as hardware, software, or other assets tracked in Autotask's Configuration Management Database (CMDB). For example, a user can map fields from incoming data to create a new configuration item record automatically, streamlining asset management workflows.

Properties

Name Meaning
Fields Defines the specific fields and their values to set on the new Configuration Item being created. This uses a resource mapper allowing users to select and map fields dynamically based on the Configuration Item resource schema.

Output

JSON

  • id - The unique identifier of the newly created Configuration Item in Autotask.
  • fields - The data fields of the created Configuration Item as returned by the Autotask API.

Dependencies

  • Requires an Autotask API credential for authentication to access the Autotask REST API.

Troubleshooting

  • Ensure the Autotask API credentials are correctly configured and have sufficient permissions to create Configuration Items.
  • Verify that all required fields for creating a Configuration Item are provided in the 'Fields' mapping; missing required fields may cause API errors.
  • Check for network connectivity issues or API rate limits that might prevent successful creation.
  • Error messages from the Autotask API typically indicate missing or invalid fields; review the error details to adjust the input mapping accordingly.

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