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Overview

This node interacts with the Autotask API to retrieve detailed information about a specific Ticket Note by its ID. It is useful for scenarios where you need to fetch and process notes attached to support tickets, such as for auditing, reporting, or integrating ticket note data into other workflows. For example, you can use this node to get the content and metadata of a ticket note to display in a dashboard or to trigger follow-up actions based on note content.

Properties

Name Meaning
Note ID The unique identifier of the ticket note to retrieve. This is required to specify which note to fetch.
Add Picklist Labels Determines whether to automatically add human-readable "_label" fields for picklist fields in the response. This helps interpret picklist values by providing their labels alongside raw values.
Add Reference Labels Determines whether to automatically add human-readable "_label" fields for reference fields in the response. This helps interpret reference IDs by providing their labels.
Select Columns Names or IDs. Allows selection of specific fields to include in the response. If no fields are selected, all fields are returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields If enabled, user-defined fields (UDFs) are brought to the top level of the returned object instead of being nested inside a userDefinedFields array, simplifying access to these fields.

Output

JSON

  • id - The unique identifier of the ticket note.
  • content - The textual content of the ticket note.
  • createdDate - The date and time when the note was created.
  • createdBy - Information about the user who created the note, possibly including user ID and name.
  • userDefinedFields - An array of user-defined fields associated with the ticket note, unless flattened.
  • picklistField_label - Human-readable labels for picklist fields, added if 'Add Picklist Labels' is enabled.
  • referenceField_label - Human-readable labels for reference fields, added if 'Add Reference Labels' is enabled.

Dependencies

  • Requires an API key credential for Autotask API authentication.

Troubleshooting

  • If the Note ID is invalid or does not exist, the node will throw an error indicating the note was not found. Verify the Note ID is correct.
  • If API authentication fails, ensure the Autotask API credentials are correctly configured and have sufficient permissions.
  • Selecting fields that do not exist may result in incomplete data or errors; verify field names or IDs when using 'Select Columns'.
  • Enabling 'Flatten User-Defined Fields' may cause naming conflicts if UDF names overlap with standard fields; use with caution.

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