Overview

This node integrates with the Autotask REST API to perform operations on various Autotask resources. Specifically, for the 'Service Call' resource with the 'Create' operation, it allows users to create new service call records in Autotask by mapping input fields to the service call properties. This is useful for automating ticket or service request creation workflows, such as when a new customer issue is reported and needs to be logged automatically in Autotask.

Properties

Output

JSON

• id - The unique identifier of the created service call record.
• number - The service call number assigned by Autotask.
• status - The current status of the created service call.
• priority - Priority level assigned to the service call.
• assignedResourceID - ID of the resource (user/technician) assigned to the service call.
• createdDate - Timestamp when the service call was created.
• otherFields - Additional fields as defined by the user mapping, reflecting the service call's properties.

Dependencies

• Requires an Autotask API key credential for authentication to access the Autotask REST API.

Troubleshooting

• Error: 'Resource serviceCall is not supported' - This occurs if the resource parameter is incorrect or misspelled. Ensure 'serviceCall' is selected as the resource.
• Error related to field mapping - If required fields are missing or incorrectly mapped, the API may reject the creation request. Verify that all mandatory service call fields are mapped correctly.
• Authentication errors - Ensure the Autotask API credentials are valid and have sufficient permissions to create service calls.
• API rate limits - Autotask API may enforce rate limits; if exceeded, requests may fail temporarily. Implement retry logic or reduce request frequency.

Links

• Autotask REST API Service Calls Documentation - Official Autotask documentation describing the service call resource and its API endpoints.
• n8n Autotask Node Documentation - General documentation on using the Autotask node within n8n workflows.