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Autotask

Consume Autotask REST API

Actions389

Overview

This node allows users to create a new Configuration Item Type in Autotask by mapping input fields to the corresponding properties of the Configuration Item Type resource. It is useful for automating the addition of configuration item types in IT service management workflows, such as defining new categories of assets or services tracked in Autotask.

Properties

Name Meaning
Fields Defines the mapping of input data fields to the Configuration Item Type properties to be created. This mapping supports manual definition and automatic mapping of fields to ensure correct data structure for the API call.

Output

JSON

  • id - The unique identifier of the newly created Configuration Item Type.
  • name - The name of the created Configuration Item Type.
  • description - Description or details of the Configuration Item Type.
  • otherProperties - Additional properties returned by the Autotask API for the created Configuration Item Type.

Dependencies

  • Requires an Autotask API credential for authentication to perform create operations on Configuration Item Types.

Troubleshooting

  • Ensure that all required fields in the 'Fields' mapping are provided; missing mandatory fields will cause API errors.
  • Verify that the Autotask API credentials are valid and have sufficient permissions to create Configuration Item Types.
  • If the API returns validation errors, check the field mappings for correct data types and allowed values.
  • Network or connectivity issues may cause request failures; ensure the node can reach the Autotask API endpoint.

Discussion