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Overview

This node integrates with the Autotask REST API to manage Contact Groups within Autotask. Specifically, the 'Create' operation for Contact Groups allows users to define and create new contact groups by mapping input fields to the corresponding Autotask contact group fields. This is useful for automating the organization of contacts into groups for better management and communication. For example, a user can create a contact group for a specific project team or client segment by specifying relevant fields such as group name and description.

Properties

Name Meaning
Fields Defines the fields and their values to map when creating or updating a Contact Group. This property uses a resource mapper to allow flexible field mapping based on the Contact Groups resource schema.

Output

JSON

  • id - The unique identifier of the created Contact Group.
  • name - The name of the created Contact Group.
  • description - The description of the created Contact Group, if provided.
  • createdDate - Timestamp when the Contact Group was created.
  • modifiedDate - Timestamp when the Contact Group was last modified.

Dependencies

  • Requires an Autotask API key credential for authentication to the Autotask REST API.

Troubleshooting

  • If the node throws an error about missing or invalid fields, verify that the 'Fields' property is correctly mapped with all required Contact Group fields.
  • Authentication errors indicate issues with the provided Autotask API credentials; ensure the API key is valid and has sufficient permissions.
  • Network or API errors may occur if the Autotask service is unreachable or if rate limits are exceeded; retry after some time or check network connectivity.

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