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Autotask

Consume Autotask REST API

Actions389

Overview

This node updates an existing Configuration Item Type in the Autotask system. It is useful for modifying the properties or fields of a configuration item type identified by its unique ID. For example, you can update the name, description, or custom fields of a configuration item type to keep your asset management data accurate and up to date.

Properties

Name Meaning
Configuration Item Type ID The unique identifier of the configuration item type to update. This is required to specify which configuration item type will be modified.
Fields The set of fields and their values to update on the configuration item type. This uses a resource mapper to define which fields to modify and their new values.

Output

JSON

  • id - The unique identifier of the updated configuration item type.
  • name - The name of the configuration item type after update.
  • description - The description of the configuration item type after update.
  • customFields - Any custom fields associated with the configuration item type, reflecting updated values.

Dependencies

  • Requires an API key credential for Autotask REST API authentication.

Troubleshooting

  • Ensure the Configuration Item Type ID is correct and exists in the Autotask system; otherwise, the update will fail with a not found error.
  • Verify that the fields provided in the 'Fields' property are valid and allowed to be updated; invalid fields may cause errors.
  • Check that the API credentials are valid and have sufficient permissions to perform update operations on configuration item types.
  • Common error messages include 'Resource not found' if the ID is invalid, or 'Invalid field' if unsupported fields are included. Resolving these involves correcting the ID or field mappings respectively.

Discussion