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Overview

This node allows updating an existing contact in the Autotask system by specifying the contact's unique ID and the fields to update. It is useful for automating contact information management, such as updating phone numbers, email addresses, or other contact details in bulk or as part of a workflow. For example, when a customer's information changes in a CRM, this node can update the corresponding contact record in Autotask automatically.

Properties

Name Meaning
Contact ID The unique identifier of the contact to update in Autotask.
Fields The set of contact fields and their new values to update. This uses a resource mapper to define which fields to modify and their corresponding values.

Output

JSON

  • id - The unique identifier of the updated contact.
  • fields - The updated fields and their values for the contact.
  • rawResponse - The full raw response from the Autotask API after updating the contact.

Dependencies

  • Requires an Autotask API credential (API key or token) to authenticate requests.
  • Relies on the Autotask REST API to perform contact update operations.

Troubleshooting

  • Error 'Contact ID is required': Ensure the Contact ID parameter is provided and valid.
  • API authentication errors: Verify that the Autotask API credentials are correctly configured and have sufficient permissions.
  • Field mapping errors: Confirm that the fields specified in the 'Fields' property exist and are valid for the contact resource.
  • Network or API errors: Check network connectivity and Autotask API status if requests fail.

Discussion