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Consume Autotask REST API

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Overview

This node operation allows users to create new contacts within a contact group in Autotask via the REST API. It is useful for automating the management of contact group memberships, such as adding new members to a group for communication or organizational purposes. For example, a user can automatically add a newly created contact to a specific contact group to streamline notifications or access control.

Properties

Name Meaning
Fields Defines the fields and their values to map when creating the contact group contact. This property uses a resource mapper to specify which fields of the contact group contact resource should be set, supporting auto-mapping and selective field addition.

Output

JSON

  • id - The unique identifier of the newly created contact group contact.
  • contactGroupID - The identifier of the contact group to which the contact was added.
  • contactID - The identifier of the contact that was added to the contact group.
  • fields - Additional fields and their values as set during creation, reflecting the mapped input properties.

Dependencies

  • Requires an Autotask API key credential for authentication to the Autotask REST API.

Troubleshooting

  • Error due to missing or invalid API credentials: Ensure the Autotask API key credential is correctly configured and has sufficient permissions.
  • Validation errors when required fields are missing or incorrectly mapped: Verify that all mandatory fields for creating a contact group contact are provided and correctly mapped.
  • API rate limits or connectivity issues: Check network connectivity and Autotask API usage limits to avoid throttling.

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